A clear CRM IT strategy

Decide if you need Siebel, then make the most of it

Tough love:
You get another annual invoice with Siebel support and maintenance fee. Is it worth it?
Businesses complain about performance. Can really nothing be done about it as your Siebel experts say?
Oh, no, the field sales guys with their iPads again...
Another request from a business demanding the new feature build in two months’ time. Don’t they know the next release in due in three months, and their request isn’t making it there anyway?

Yet again, you catch yourself humming "should I stay or should I go", caught between unpleasant present and uncertain future.

What should you do?

Should you move to cloud? Salesforce and even Oracle evangelists regularly visit you and promise Happily Ever After if you convert to their cloud CRMs. Often they also bring data charts and customer testimonials to prove the benefit.

Should you stay with Siebel? However, years of investment have turned Siebel into a critical business component for you. It has tons of integration flows and unique functionality built in to fit your company’s processes. The thought of migrating all this is painful. Also, Oracle recently released Open UI and continues to deliver Innovation Packs every year. Yes, Oracle is committed to Siebel.

Every day stuck without a decision costs you money. You need a clear action plan, now: Should you stay? Should you go? Are there other options?

How to decide on your CRM strategy:

Should you move to the cloud CRM solution or not?
What role is Siebel going to play in the Oracle CX show?
What role can you give to Siebel in your company?

You can have better UI for desktop users, make Siebel available on mobile devices, enhance Siebel performance, shorten release cycles and do other useful tuning.

Decision checklist will tell you if you need Siebel. A set of step-by- step worksheets will help you improve it, if you do: